Refund policy

Return and refund policy

Last updated: 30 July 2026

DALFAST MarketPlace sells digital products. No physical item is shipped.

Digital downloads and cancellation

If you are a consumer in the European Union or European Economic Area, you generally have a 14-day right to withdraw from an online purchase. For digital content supplied immediately, this right may end after delivery or downloading begins when you have expressly requested immediate supply and acknowledged that you lose the right of withdrawal, as permitted by applicable law.

If immediate access has not started, or if applicable law gives you a withdrawal right, contact us promptly to exercise it. Nothing in this policy limits any mandatory consumer rights.

Change-of-mind requests

Because digital files cannot be physically returned and access cannot normally be revoked, we generally do not offer change-of-mind refunds after the download or delivery process has begun where the law permits this and the required consent has been obtained.

Faulty, incomplete, or incorrect files

Please contact us if a file is corrupted, incomplete, materially different from its description, inaccessible because of a delivery error, or if you were charged more than once. We will investigate and, as appropriate, provide a replacement, restore access, correct the issue, or issue a refund. Your statutory rights for non-conforming digital content remain unaffected.

How to request help, cancellation, or a refund

Email support@dalfast.com with your name, order number, the product purchased, and a short explanation of the request. Do not send payment-card details.

Approved refunds

Approved refunds are returned to the original payment method. We aim to initiate them within 10 business days. Your bank or payment provider may require additional processing time.

This policy applies in addition to rights that cannot legally be excluded or restricted.